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The following represents my current body of work. It may seem a bit eclectic at times, but I see it as a rather rounded approach to understanding and designing for people. People like you and me who crave information and don't want anything holding it up, hiding it, or overly complicating it. It can be pretty or even fun just as long as you give it to us straight.

You can also take a look at my résumé if you are so inclined.

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Ross School of Business, Kresge Business Administration Library

Winter 2007 |  www.bus.umich.edu/kresgelibrary/
Kresge Logo

Overview

As part of a semester-long project, a group of students evaluated the Ross School of Business’ Kresge Business Administration Library website. We evaluated the website in terms of the navigation and infrastructure with the goal of providing recommendations that would ultimately ease the burden on students in locating resources necessary for their coursework, employment search, and other common tasks.

Project Goals

  • Identify and understand the needs of users of the website.
  • Perform an organizational analysis to assure our recommendations are implementable and beneficial.
  • Assess aspects of system performance including information search and retrieval.
  • Identify strengths and weaknesses of the website and propose changes to improve the user experience.

Outcomes

Numerous key findings were identified and presented as recommendations to the library website staff. Of these recommendations, the high level themes included: better integration, simpler and more defined navigation and organization, and improved search functionality.

The full report is available for review as a PDF (1.4MB).

Tools and Methods

  • Generalized Transition Network (GTN)
  • Contextual Interviews
  • Personas and Scenarios
  • Comparative Analysis
  • Surveys
  • Heuristic Evaluation
  • Visual Analysis
  • Usability Testing

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