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The following represents my current body of work. It may seem a bit eclectic at times, but I see it as a rather rounded approach to understanding and designing for people. People like you and me who crave information and don't want anything holding it up, hiding it, or overly complicating it. It can be pretty or even fun just as long as you give it to us straight.

You can also take a look at my résumé if you are so inclined.

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University of Michigan, Shapiro Undergraduate Library

Fall 2006 |  www.lib.umich.edu/ugl
University of Michigan, University Library

Overview

During the Fall of 2006, I collaborated with reference librarians at the University of Michigan’s Shapiro Undergraduate Library to research, evaluate, and make recommendations on implementing an online “ready reference” tool for students. To gain better insight into the functions and services of the reference desk, I shadowed reference staff, completed online training, and ask questions to staff and students about how they viewed reference materials and services. Pairing this information with that learned through visual analysis, heuristic evaluation, and comparative evaluation, I concluded by making a number of recommendations on what essential components are required to implement a successful online reference tool. Additionally, I produced a hi-fi prototype of how the reference tool could be structured and integrated into the existing website.

Key findings from this study are available in a brief summary.

Tools and Methods

  • Online and On-site Research.
  • Visual Analysis
  • Heuristic Evaluation
  • Comparative Evaluation
  • Hi-fi Prototype

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